Join us on Friday, September 29 from 8:30 -10:30 a.m., in Ontario Training Room at College Now!
This session will focus on teaching participants how to effectively handle crucial conversations in both professional and educational settings. Based on the book “Crucial Conversations: Tools for Talking When the Stakes Are High”, this session aims to help individuals navigate discussions where emotions run high and differing opinions exist. The session includes self-assessment, a summary video of the book and practical exercises.
The key points covered are the distinction between challenging and crucial conversations, the importance of recognizing and addressing strong emotions and opposing opinions and the two destructive patterns in communication: silence/avoidance and violence/verbal attacks. The session emphasizes creating a safe and respectful environment for conversations with a mutual purpose and common respect.
Participants will gain the skills to employ the Crucial Conversations Model, improve their listening abilities, and learn how to resolve crucial conversations effectively. Learn more here.
1500 West 3rd Street
Cleveland, Ohio 44113
First floor of the Post Office Plaza building
Monday-Friday 10a.m-5p.m and by appointment
Saturday by appointment
Virtual appointments available